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Malaysia Airlines Partners With AeroMobile For Asia's First Inflight Mobile Phone Service
London - November 4, 2008 Malaysia Airlines has scored another first by teaming
with AeroMobile, the world’s leading in flight mobile phone operator, to become
the first air carrier in Asia to offer in flight mobile phone and data services.
The introduction of this innovation allows passengers on Malaysia Airlines’ flights
to safely use their own BlackBerry® type devices and mobile phones to send/receive
emails and text messages, and to make and receive voice calls.
The lightweight system was installed on a Boeing 777-200 aircraft of the Malaysian
national carrier which will serve flights of its network covering selected European
routes, Australia, and across the Asian region including China and Japan. The
facility has been extensively tested on the aircraft over the last few weeks,
using all aspects of the system with standard BlackBerrys® and mobile phones prior
to being launched now for full passenger use.
With the availability of this inflight facility, customers can now safely use
their mobile phone or Personal Digital Assistant (PDA) during the ‘cruise’ phase
of flight without affecting the aircraft systems and ground telecommunication
networks.
AeroMobile supports the General Packet Radio Service (GPRS) mobile data to support
BlackBerry and other ‘push email’ services including email attachments, as well
as voice calls and sms text messages. The GPRS data feature exploits AeroMobile’s
unique capability to operate BlackBerry and other email services using Inmarsat’s
Swift64 satellite system, which has been added to the trial Boeing 777 aircraft.
The Malaysia Airlines Boeing 777 aircraft was equipped with the AeroMobile system
during a routine maintenance check, and has received aviation safety approvals
(‘Supplemental Type Certificate’) from both the Malaysian Department of Civil
Aviation (DCA) and the European Aviation Safety Agency (EASA). Appropriate approvals
have also been granted by the Malaysian authorities to operate the service.
Bjorn-Taale Sandberg, Chief Executive Officer of AeroMobile, said: “AeroMobile
welcomes Malaysia Airlines as the first Asian airline customer to allow its passengers
the choice to stay in touch when they fly. Malaysia Airlines has been able to
benefit directly from AeroMobile’s unrivalled experience in many areas, such as
aircraft certification and service operation.
“AeroMobile’s solution for Malaysia Airlines reflects the advances that we have
made since launching the AeroMobile service in April 2007, in particular our ability
to offer fully approved installations on both the Boeing and Airbus wide body
aircraft while supporting full GPRS data services as well as voice and text messaging
services,” he added.
Malaysia Airlines Managing Director/CEO Dato Seri Idris Jala said, “We believe
that AeroMobile will give us a competitive edge and will be welcomed by our business
and leisure passengers.
“When we launched our Business Transformation Plan this year, we gave an assurance
that our Customer Value Proposition delivery through the Malaysian Hospitality
way This will further enhance hassle free travel for our passengers.”
“As a Five Star Value Carrier, this is one of the inflight service comforts that
we are introducing on a trial basis for our customers. The trial will be conducted
to gauge passenger behaviour and acceptability. If the evaluation findings are
positive, we aim to roll out the system throughout the remainder of our wide body
aircraft fleet next year.” he added.
Users will be billed on their regular phone bills by their own service providers
as with any other international roaming call. AeroMobile is working with Malaysia’s
mobile phone operators and their customers will be able to use the AeroMobile
service if they travel on the equipped aircraft. The system will be available
on a number of Malaysia Airlines’ regional and long haul routes including flights
to Africa, Japan, Australia and the Middle East.
The cabin crew of the national carrier are also being trained to guide and clarify
to passengers on the need to be mindful of other passengers preferences at certain
times, such as during night flights. Passengers will be encouraged to switch their
phones to silent or vibrate mode when used in the aircraft.
Notes to Editors
About AeroMobile
AeroMobile Limited is a UK-¬based company owned by ARINC Inc and Telenor ASA.
It has been pursuing the objective of allowing the safe use of passengers own
mobile phones and PDAs since 2003 in response to market demands. AeroMobile is
the first in flight mobile technology to be commercially available and first flew
in June 2005 on Boeing’s 777-200LR ‘Worldliner’ demonstrator aircraft.
AeroMobile is teamed with Panasonic Avionics Corporation, the Panasonic’s market
-leading inflight entertainment (IFE) systems provider, to offer the AeroMobile
aircraft technology under the eXPhone brand as an integral part of Panasonic’s
IFE systems.
Together, AeroMobile and Panasonic were awarded the “Best Achievement in Technology
2008” award from the World Airline Entertainment Association (WEAA) this September.
More information may be found at www.aeromobile.net
About Malaysia Airlines
Malaysia Airlines, the national carrier of Malaysia, is recognized as one of
Asia's largest, flying more than 48,000 passengers to some 100 destinations across
6 continents everyday.
The airline holds a lengthy record of service and best practices excellence,
having received more than 100 awards in the last 10 years. The most notable ones
include being the first airline to win the "World's Best Cabin Crew" by Skytrax
UK consecutively from 2001 until 2004, "5¬star airline" in 2005 and 2006, as well
as No.1 for "Economy Class Onboard Excellence 2006" also by Skytrax UK.
For more information contact:
Steve Double or Charlie Hampton
at Bell Pottinger Business & Brand
Telephone: 020 7861 2449/2431
E-Mail: champton@bell-pottinger.co.uk For all media inquiries, please contact Steve Double
on 0044 (0)207 861 2449 or Charlie Hampton on 0044 (0)207 861 2431 at Bell Pottinger Public Relations |