AeroMobile Communications Limited (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.aeromobile.net you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is AeroMobile Communications Limited of 3 Pegasus Place, Gatwick Road, Crawley, West Sussex, RH10 9AY

Information we may collect from you

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site www.aeromobile.net (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information given when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect  your IP Address, if you are a user with general public and anonymous access. Our website does not store or capture personal information, but merely logs the user’s IP address that is automatically recognised by the web server, in order to understand how users use the website and services.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. They cannot be used to identify you personally.

What are cookies?

Information used to improve services for you through, for example:

* Enabling a service to recognise your device so you don’t have to give the same information several times during one task

* Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast

Analysing anonymised data helps us to understand how people interact with our services so we can make them better

Cookies on this site

Google Analytics cookies used on our site: _utma, _utmb, _utmc, _utmz

Purpose: We use Google Analytics to understand how visitors interact with our website, such as how they found us, how long is spent viewing pages, and what time of day they visited us on. This allows us to improve the visitors’ experience on our website and to track our marketing efforts. Refer to Google privacy policy.

Data stored by cookies: 

_utma stores each user’s number of visits, time of the first visit, the previous visit and the current visit

_utmb and _utmc checks how long a visitor stays on the site: when a visit starts and ends

_utmz tracks where a visitor came from (search engine, search keyword, link)

Duration of cookies:

_utma expires two years after your last visit to this site

_utmb expires 30 minutes after your visit, or after 30 minutes of inactivity

_utmc expires at the end of a session (when you close your browser)

_utmz expires six months after it was last set

Where it is used: all pages of AeroMobile site

Third-party cookies (cookies set by other websites)

External Links and Social Media

Some cookies are served by an external service or site. These are known as ‘third-party’ cookies. For example cookies used by external sites that you can link to from the AeroMobile site such as links to network operators’ sites from our ‘Check Your Network’ search; to airline sites from our ‘Airline’ pages; ‘plug ins’ or embedded social media such as Twitter feed, YouTube videos; Linkedin, external link to our Linkedin company page.

These cookies are specific to the third-party site domain – the data stored in them can be seen and managed by the third party, not by us. Although we can control whether we use the third-party services within our website we do not have control over the cookies themselves.

Please refer to the Privacy Policy of the external service, site or social media platform.

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how. Alternatively, you may wish to visit the About Cookies website, which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies. Please be aware that restricting cookies may have an impact upon the functionality of our website. If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

Uses made of the information

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the [order form OR registration form]);
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with [them or] you.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If AeroMobile Communications Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use [INSERT AS LINK TO WEBSITE’S TERMS OF USE] or to protect the rights, property, or safety of AeroMobile Communications Limited, our customers, or others.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at marketing@aeromobile.net

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to marketing@aeromobile.net